Common questions
Questions people actually ask.
Where we do not yet have a confirmed answer, this page says so rather than guessing. If your question is not here, call and ask it.
Getting started
No. You can call us directly to ask a question or find out whether what we offer is a fit. A referral from a provider or a case manager is welcome, but it is not required.
No. Plenty of people call because something is wrong and they cannot name it yet. Working that out is part of what a first appointment is for.
You speak to someone about what is going on. There is no assessment over the phone and no forms. If Mana is not the right place, we will say so and try to point you somewhere better.
Adults 18 and older, living with mental health concerns, substance use concerns, or both. The clinic is in Phoenix, and clients come from across the metro area — Glendale, Peoria, Mesa, Tempe, Apache Junction and beyond. Everyone starts with a pre-screen assessment, and if Mana is not the right fit, we help you find placement in a program better suited to what you need rather than simply turning you away.
Quickly. There is no waiting list, and from a first call to a first appointment is typically less than 24 hours.
Services
Weekly therapy is normally one session a week with one clinician. The Intensive Outpatient Program runs inside Mana’s class day — Monday to Friday, 9:00 AM to 2:00 PM — at a minimum of 15 hours a week, combining group and individual work while you continue living at home. Flexible schedules are available within those hours, and how long you stay is individualized rather than a fixed number of weeks.
No. Mana is outpatient only. We do not provide detox, inpatient treatment, partial hospitalization, or 24-hour clinical care. If you need one of those, call anyway and we will help you work out where to start.
No. Medication is one option among several. If it is worth discussing, a prescriber can evaluate — but that is a conversation, not a condition of treatment.
No. Case management, peer support, medication management, employment help, transportation assistance and housing referrals are for people enrolled at Mana, as part of their care. They are not standalone services booked separately.
Benefits and applications — SSI, SSDI, SNAP and AHCCCS renewal — along with getting an ID and replacing vital documents, vision tests and glasses, resumes and job search, and navigating warrants, legal issues and court appointments.
Mana does not provide transportation directly, but we help clients arrange or set it up when getting here is the obstacle. Mention it when you call, or tell your case manager.
Lokahi
Lokahi is Mana’s own culturally rooted approach to recovery — “Unity. Balance. Healing. Together as One.” It revolves around a 90-day curriculum delivered in group sessions, built around the experiences and mental-health concerns connected to substance use rather than the substance alone.
No. Lokahi has no enrollment of its own — it is woven through group therapy and the Intensive Outpatient Program, and it is how those groups are structured. It is not a separate licensed level of care, and it is not offered to people who are not in IOP.
No. Mana works with people of any belief and of none, and does not preach. The values behind the name are about unity and balance between people.
Yes. Everyone in the Intensive Outpatient Program experiences Lokahi, because it is how the groups are run rather than an extra you opt into.
Supportive housing
No. Mana works with community housing partners — separate organizations that set their own eligibility, rules and staffing. Mana refers clients; the partners make their own placement decisions.
No. The placement decision belongs to the housing partner. What Mana can usually do is help you find an available option — call and ask what the current position is.
Both. What is available at any given time varies, so call and ask.
The housing partner does — they are a separate organization with their own eligibility, rules and staffing. Length of stay is individualized and set by them, not by Mana.
Cost and insurance
Care at Mana is primarily billed through insurance. Private pay is also accepted, and a sliding scale is available — ask about it on the phone. What you pay depends on your plan and benefits, so call and we will check before you commit to anything.
We accept AHCCCS, including the American Indian Health Program (AIHP) and Banner University Family Care. We also accept commercial plans from Aetna, Blue Cross Blue Shield, Curative and Cigna. Private pay is accepted and a sliding scale is available. Contact us to confirm your specific plan is covered. Insurance and payment →
Private pay comes with a sliding scale, and case management can help you work through benefits and coverage — including AHCCCS renewal and applications for SSI, SSDI and SNAP.
Privacy and this website
Please do not. The form is for general informational inquiries only. It is not an intake, referral, clinical, or emergency service, and it should not carry diagnoses, symptoms, medication or treatment details.
Treat it as ordinary email rather than a secure medical channel. Anything clinical belongs in a phone call or an appointment.
Clinical conversations are confidential within the limits every clinician works under. Those limits are explained to you in plain language before you agree to anything.
No. If you are in immediate danger, call 911, or call or text 988 for the Suicide & Crisis Lifeline, staffed at any hour.
Talk to us
Ask us the one that is not here.
A short phone call answers most things faster than a page like this can.
Mon–Fri 8:00 AM–4:00 PM. In a crisis, call 911 or call or text 988.