Practical & recovery support
Case Management
One person who keeps track of the benefits, documents, appointments and paperwork, so that the administration of getting help is not another thing to manage.
The reason people fall out of care is rarely the therapy.
It is the letter that needed answering, the benefit that lapsed, the appointment in a different building at an hour that clashes with work. Treatment ends up competing with paperwork, and paperwork often wins.
A case manager’s job is to take that off you. They know which form is which, who to call, and what happens if a deadline is missed — and they follow up rather than handing you a phone number.
They also connect the parts. If you are seeing a therapist here, a prescriber here, and a housing provider elsewhere, your case manager is the person who knows all three are happening.
Who this may help
- People managing several services or agencies at once
- Adults who have started treatment before and lost the thread
- People who need help with benefits, documents or appointments
- People coordinating care alongside housing or employment
What a case manager is not
A case manager is not a therapist and does not provide clinical treatment. They also cannot guarantee an outcome from another agency — what they can do is make sure things are asked for, tracked and followed up.
What to expect
What the work looks like.
Working out what is open
A first conversation about what is actually outstanding — benefits, documents, appointments, other providers.
A shared list
You agree what needs doing and who is doing which part. You are not handed the whole list.
Regular check-ins
Ongoing contact so things do not quietly lapse, and so someone notices when they do.
What a case manager can actually help with
Not a vague offer of support. These are the specific things clients bring to a case manager here, and the things they get help finishing.
If something on your own list is not here, ask anyway. A case manager will either help or tell you plainly who can.
- Benefits and applications — SSI, SSDI and SNAP
- AHCCCS renewal
- Getting an ID and replacing vital documents
- Vision tests and glasses
- Resumes, job search and getting hired
- Navigating warrants, legal issues and court appointments
Part of your care
Case management is for people enrolled at Mana, as part of their care. It is not a standalone service booked on its own.
Often used alongside
Related services
Not sure which fits? Call and we will talk it through — no referral or diagnosis needed first.
Yes — it is a core part of the role. That includes SSI, SSDI, SNAP and AHCCCS renewal, along with getting an ID and replacing vital documents.
It is a different role with a different purpose, but it is planned as part of the same care rather than booked separately.
No. Case management is for people enrolled at Mana, as part of their care rather than as a service on its own.
With your written permission, yes — that coordination is most of the value.
Talk to us
Ask what a case manager could take off you.
You do not need a diagnosis or a referral to ask. A short phone call is a normal way to find out whether this fits.
Mon–Fri 8:00 AM–4:00 PM. In a crisis, call 911 or call or text 988.